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Rob Fitzpatrick

Rob-Fitzpatrick

startups

+8

Where do customer conversations come from?

Jun 19, 2026

•

3 min read

Where do customer conversations come from?

The most consequential decision in the whole process of building a startup — and the one most founders treat like an ops problem

Skipper Warson
Skipper Warson

tense

+9

The question is always about the past

May 12, 2026

•

3 min read

The question is always about the past

The answer to the future lives in what your customer has already tried

Skipper Warson
Skipper Warson

How might we...

know whether we’re building for the right human. Weekly-ish field notes on interviews, assumptions, and the work of finding signal in the noise.

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